A red light on a dock with a bike means that the bike is broken and cannot be used again until it’s been fixed by a Ford GoBike technician. Sometimes friendly riders will turn the seat of a broken bike backward, so it’s easy to spot from afar and you don’t waste your time walking up to it. A red light on a dock without a bike means that there is a problem with the dock and it cannot accept bike returns.
If you ever take out a bike that has an issue, please return it to the closest dock and hit the button on the dock with the wrench symbol. We’ll send you an email with a one-question survey, so you can let us know what the problem was.