If you’ve entered your code correctly into keypad on the dock, and the light on the dock isn’t turning green, there may be a few reasons why your ride code isn’t working:
- The light on the dock is red → this means the bike is broken and can’t be unlocked
- Something is wrong with the dock → occasionally, the technology on the dock may fail
- The ride code expired → codes are only valid for 5 minutes for security purposes
If your ride code hasn’t expired, try the same code again on a different dock with an available bike. If it still isn’t working, you can request a new code from the kiosk – just insert the same credit card again to get a new ride code (don’t worry, you won’t be charged again).